Business IT Support Contract
Let us tailor a Business IT Support Contract to your needs
Are you currently receiving the highest level of business IT support from your computer company? If you’re unsure just how much support and protection you’re getting, why not give PC Repair Leeds a call today? Let us take the worry out of your IT systems with an all inclusive IT Support Contract. One of our friendly, professional experts can visit you at your place of business and give you a FREE initial survey to determine your needs.
Our comprehensive, tailor-made IT support contracts start from just £120 per month (plus VAT) and can give you the reassurance that same day assistance is only a phone call away. Often, we can resolve your problems through remote access to your network so there’s no need to visit you at work. This level of service is usually only available to medium to large companies with large IT budgets, but we are able to bring the same level of support to small businesses at an affordable price.
But don’t just take our word for it. Our clients have consistently rated us very highly and we are very proud of our 4.9/5 rating on Free Index. For more details on the reviews page above.
With our IT Support Contract you can take advantage of:
- One single, low cost monthly fee to cover all your computer equipment.
- All labour costs are covered.*
- 4 hour priority call out service.
- Telephone support (during normal business hours).
- Remote support (we access your computers from our offices).
- On site IT support.
- Remote monitoring to ensure system health.
- Generous discounts on additional services.
- No long term contract tie in.
We cover most IT problems including, but not limited to…
Think of the threat to your business and the loss of productive time if you try to open a file on the server and you discover the dreaded file not found message or an unknown error code. It has happened to us all at some time! We will check out the capability of your LAN and server at the beginning of any contract and make recommendations regarding hardware, software, security and backup requirements and processes. Even if the worst happens and your server fails, you will be in the best position to recover quickly with our full on-site support, knowing your labour costs are already covered.
All systems are at risk from viruses, malware and cyber attacks if they are connected to the internet or use files from external sources such as customers or suppliers. If you do not have protection and have not suffered an attack, sadly, it is not a matter of if, but when. Our team is constantly analysing the latest threats and checking out the best products available to give you the best protection. We are also fully up to date with the latest industry best practices and standards. We can survey your installation and give a full recommendation on what you need to do to get your protection up to standard and more importantly keep it there. If the worst happens and you do get an infection we will be there to put it right as quickly as possible, reducing the impact to your business.
Many PC & laptop users do not realise that modern electronic equipment still requires maintenance to keep them running at their peak. This includes software / system maintenance to stop crashes and the system slowing down. We all know what it is like when we switch on that new PC with its fast boot up and operation, only to find 6 months later it takes forever to start and crashes every other day. We will carry out regular maintenance of your PCs and laptops to minimise these issues with software along with physical maintenance to ensure efficient fan operation, etc. This not only improves the performance of your hardware, but also extends its working life.
No matter how well we look after your computers there is always going to be that occasion when one of them breaks down. Whether it is a failure of the machine or accidental damage we will be there to repair it and get you up and running again with no big fees to pay. If the worst happens and the machine is beyond economical repair we can give you advice on replacing the unit and can get it up and running and integrated into your existing system.
The ability to share information within organisations is critical nowadays and often the trusted file server is no longer the best option or only requirement. This is particularly true when a business has remote workers, be it people working from home or a sales person out on the road. We can analyse your current requirements and make recommendations on the best way to store and share your data whilst maintaining security of the data. Once you decide which are the best solutions for you, we will get them up and running as quickly as possible.
With so much of your business data being stored electronically it is essential you have a backup procedure in place that backs everything up and stores the information off-site. It is no longer acceptable practice to take a backup once a week or once a month. We can check your existing practices/methods and recommend best practice. With the growing number of suppliers able to securely store information online who carry out real time, incremental backups, this is now the the only way to go in the long term.
Email and Domains
We are experts on email servers and email set-up to latest industry standards. Let us show you the difference between standard systems that come with domains and the dedicated email services that we offer. For the small difference in cost you will never revert back when you know the difference. Should you need a website then we can set you up with a domain name and hosting package with an industry leading ISP to get you on your way. We will then refer you to our trusted third party website design company for a bespoke website.
Big or small, we can support your business
PC Repair Leeds are happy to support your business no matter what size it is. We pride ourselves on our extremely high levels of service and we will always do our best to accommodate your circumstances, whatever they may be.
PC Repair Leeds are fully insured holding professional indemnity insurance for £1m and public liability insurance for £5m. Additionally, we hold a data protection certificate and waste disposal certificate for e-waste.
Our IT Support Contract pricing structure:
- Tier 1 – Up to 4 computers
- Tier 2 – 5 – 9 computers
- Tier 3 – 10-15 computers
- Tier 4 – 16 plus computers is a bespoke quote
Prices start from £120.00 per business per month (plus VAT). You will pay a fixed amount each month and receive unlimited free labour for all your I.T. problems.