Terms & Conditions
1. Support Contact Work Only
Unlimited labour applies to the following only:
General Maintenance
Virus / Malware Attack
Network Setup
Replacement PC install
Telephone / Remote / Onsite support
Support Contract Work specifically excludes:
Client office relocation
Major PC Replacement (3 or more PC’s)
Major works such as Server replacement
Repeated Fault occuring after resolution advice given by PCL
(Excluded Work)
2. These Terms & Conditions apply to Support Contract Clients and all other Clients.
3. PRL does not offer credit unless separately agreed. Payment must be made at the time of completion of works, callout or telephone support. Business Credit Accounts will be limited to 5 working days. Late fees of £25.00 will be levied if payment is not received within this period. Payment should be made by cash, BACS or Cheque.
4. Clients on PRL contracts will receive included labour between the hours of 8am and 6pm, Monday through to Friday. Labour required at weekend or Bank Holidays will be a chargeable service.
5. PRL contracts are designed for the purpose of responding and resolving naturally occurring faults and software issues. PRL contracts do not cover malicious damage or intervention by staff to either the software or hardware. If it is found that a hardware or software fault has occurred due to to a Client’s staff member acting without prior authorisation from either the Client or PRL, then labour will be charged at the current rate to remedy the fault.
6. Due to the complexities of modern pc software and operating systems, PRL Ltd is unable to provide any guarantee against software corruption. PRL Ltd offers a 12 months warranty on new parts. This warranty does not apply where failure is due to misuse by the customer. New parts which fail will be replaced with the nearest equivalent. Labour on replacing parts will be waived. If the operating system or any software is required to be re-installed after part replacement, our standard charges for labour applicable at the time will be charged.
7. When a computer is formatted, ALL DATA will be removed. It is the responsibility of the Client to ensure that any important data is BACKED UP prior to commencement of work by PRL. If required PRL will attempt to save required data but without accepting any liability or giving any warranty of success. PRL reserves the right to charge for this service. To this end, the Client agrees that PRL is neither responsible nor liable for any loss of personal data. Licensed software such as Microsoft or Adobe cannot be reinstalled unless the Client provides a licence and the original software disks.
8. Parts required for replacement, renewal or in relation to new pc build must be paid for at the time of order. Work will not be carried out until such time as payment is made.
9. Whilst conducting a repair, PRL may view images and documents on different forms of media belonging to the Client. If any such images or documents are found to contain criminal actions or intent, PRL will inform the Police without notice to the Client. PRL will not accept liability for any loss to the Client, due to these actions. This clause is to satisfy the provisions of the Data Protection Act.
10. PRL is neither responsible nor liable for the installation of software other than Microsoft Windows & Apple Mac operating systems. 3rd party software installations and data recovery are the responsibility of the Client (unless agreed by PRL) and all such issues should be directed to the individual software company.
11.1 PRL reserves the right to amend these Terms & Conditions and vary the fee structure in relation to Support Contract Clients in the following circumstances. (a) Where the requirements of the Client become materially different from those envisaged at the date of the contract. (b) Where significant software and / or hardware changes are introduced by manufacturers or suppliers. (c) Where any changes occur beyond the control of PRL including (without limitation) increased costs, overheads and expenses.
11.2 PRL will give written notice to the Client before any such changes are implemented and will be deemed in incorporated in the Support Contract unless the Client notify PRL within 30 days. If the Client does not accept such changes PRL has the right to terminate the support contract forthwith.
12. If the requirements of the Client materially exceed those which could reasonably have been envisaged at the commencement of the contract then PRL reserves the right to terminate the Support Contract on 7 days notice if satisfactory amended terms cannot be agreed by both parties.
13. Notices shall be in writing but may be given by email.